Palm Endoscopy Center, the surgery center used to treat patients of Digestive Disease Consultants, has again ranked in the 97th and 99th percentile of the Press Gainey national survey for overall facility rating and facility treatment, quality of personnel, and discharge, respectively. The ambulatory surgery center, located in the same building as Digestive Disease Consultants, is a nationally-recognized, gastrointestinal-focused (GI), outpatient ambulatory surgery center.
“We’d like to congratulate our outpatient surgery center for their outstanding performance and delivery of care nationally among their peers,” says Barry R. Katz, M.D. “For more than 15 years, the doctors at Digestive Disease Consultants have worked alongside the Palm Endoscopy Center of Altamonte Springs to perform more than 100,000 life-saving procedures.”
For more than 30 years, Press Ganey has been a strategic business partner to more than 26,000 health care organizations, leading the industry in helping transform the patient experience and create continuous, sustainable improvement. Press Ganey strengthens patient-provider relationships with comprehensive digital surveys and rounding approaches that enable real-time feedback and performance benchmarks.
The Press Gainey recognition continues the national acclaim the Palm Endoscopy Center has received during the past two to three years consecutively. In 2018, the surgery center achieved an array of quality and patient satisfaction awards, including:
- Top Performance for Patient Experience among 250 AMSURG Centers
- Best Performance for Anesthesia based on the Outpatient and Ambulatory Surgery-CAPHS patient satisfaction survey
- The first center to receive a deficiency-free AAAHC accreditation survey since new 2018 standards were introduced
Ambulatory surgery centers are widely recognized in providing significant cost efficiency and savings to patients. Palm Endoscopy Center specializes in colorectal cancer screening and the treatment of various digestive diseases. The center has multiple GI endoscopy procedure rooms with state-of-the-art safety and diagnostic equipment, in addition to recovery bays for added privacy and convenient parking, providing a more pleasant, safe and comfortable alternative to hospital-based endoscopy.